Response Time
Need help? Our support team is ready to assist with any questions, account-related issues, technical concerns, or general feedback. Reach out any time via live chat, email or phone and we'll respond promptly. For account verification, deposits or withdrawals, our agents can guide you step by step. Use the convenient communication channels below to get fast, clear help from our Canadian support staff, including assistance with promotions and responsible play.
| Department | Contact |
|---|---|
| Customer support | [email protected], live chat and email, typical reply within 1 hour for chat, 24 hours by email |
| General enquiries | [email protected], non-urgent requests, will be handled within 48 hours |
| Affiliate enquiries | [email protected], partner onboarding and tracking questions |
| Phone | +1 416 384 7291, live support for urgent issues |
| Working hours | Mon-Fri, 09:00-23:00 ET; chat available weekends 10:00-18:00 ET |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or situations that require explanations or document uploads. Please send your message to [email protected] with a clear subject line and up-to-date contact details, and include any relevant account IDs or attachments to avoid processing delays. We will reply as soon as possible.
Contact Form
Name Email Message Send messageResponse Time
Our support team aims to respond to support requests promptly. Most inquiries are answered within one business day. More complex issues, such as identity verifications or payment investigations, may take longer depending on their nature and may require additional documentation or internal review. We appreciate your patience and will keep you updated until the matter is resolved.
Feedback
Have feedback, suggestions, or ideas to improve our site? We’d love to hear from you. Send a quick note to [email protected] or use the feedback form; every message is read carefully by our team and helps shape site features, promotions, and the overall user experience. Your input makes a real difference. Thank you for taking the time.